Support

Here is how to reach a real person, and answers to the questions we hear most about coins, Coverd Cash, promo credit and redemption.

Chat with us

The fastest way to get help is live chat in the Coverd app: open Profile, then Settings, and tap the chat icon to talk to our support team in real time.

Email us

You can also reach the team at help@coverd.us. Include the phone number on your account so we can find you quickly, and a screenshot if something looks wrong.

FAQ’s

Getting started

What is Coverd Arcade?

A social gaming arcade with thousands of games — slots, crash, live dealers, table games and PvP games of skill. Every game can be played free with coins, and games played in Coverd Cash mode produce winnings you can redeem.

What is the difference between coins and Coverd Cash?

Coins are the free play currency — they have no cash value, and what you win with them stays in the game. Coverd Cash is the promotional sweepstakes currency: play with it and your winnings can be redeemed for real value. When you purchase a coin package, you receive free Coverd Cash with it as promo credit, which becomes redeemable once you have played it through.

Do I have to buy anything to play?

No. No purchase is necessary. Coins are free, and there are free ways to collect Coverd Cash too — including the postal request option described in the Sweepstakes Rules.

Is Coverd legal?

Yes. The arcade operates as a promotional sweepstakes with a free method of entry, which is why no purchase is ever necessary. Availability varies by state — see the state pages for what is offered where you live.

Promo credit

What is promo credit, and how is it different from Coverd Cash?

Promo credit is Coverd Cash you received free — the bonus that comes with a purchase, welcome offers, challenges and referrals all go into it. It plays in every game exactly like Coverd Cash, but it cannot be redeemed directly. Once you have played it through 3 times on slots or 5 times on table games, it converts into redeemable Coverd Cash.

Can I redeem promo credit?

Not directly. Nothing goes from promo credit to a redemption until it has been played through and converted. The Redeem screen shows how much of your balance is still promo credit.

How does play-through work?

Play-through counts how much you have played with promo credit, not how much you have won or lost. For example, 10 Coverd Cash of promo credit becomes redeemable after 30 Coverd Cash of play on slots, or 50 Coverd Cash of play on table games.

Which balance is used when I play?

Coverd Cash is used first. If it runs out, your promo credit covers the rest automatically so you can keep playing.

Does promo credit expire?

No. Promo credit does not expire.

Redeeming winnings

How do I redeem winnings?

Open Redeem, link a bank account through our payments partner, and choose an amount. The minimum redemption is 50 Coverd Cash, and Florida and New York cap redemptions at 5,000 per sweepstakes entry period. You verify your identity once, before your first redemption.

How long does a redemption take?

Most redemptions process quickly, but the Sweepstakes Rules allow up to 30 days, and larger prizes can take longer while security and fraud checks run.

Can I send Coverd Cash to someone else?

No. Coverd Cash and winnings are tied to your account and cannot be transferred to another person.

Account & security

Is my payment information safe?

Payments run through our payments partner over encrypted connections, and your card details are never stored on Coverd.

How old do I have to be?

You must be 18 or over (or the age of majority in your state) and located in a state where the arcade operates.

Where you can play

Coverd Arcade is available in 44 states.

Full offerings · 33

AlabamaAlaskaArizonaArkansasColoradoDelawareFloridaGeorgiaHawaiiIowaKansasMarylandMassachusettsMississippiMissouriNebraskaNew HampshireNew MexicoNorth CarolinaNorth DakotaOhioOklahomaOregonRhode IslandSouth CarolinaSouth DakotaTexasUtahVermontVirginiaWest VirginiaWisconsinWyoming

Limited offerings · 11

CaliforniaConnecticutIllinoisIndianaKentuckyMaineMinnesotaNew JerseyNew YorkPennsylvaniaWashington

Related

Play free in the Coverd Arcade

Sign up with a phone number and about a minute. No purchase necessary, and winnings in Coverd Cash mode can be redeemed.

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